Senior Strategic CSM

Description

Checkmarx is the AI-powered application security leader helping the world’s most security-conscious enterprises secure the software that powers modern life. For more than two decades, our unified platform and services have helped organizations protect human and AI-generated code from the first line through runtime, reducing risk across applications, cloud, and the software supply chain without slowing innovation.​

We’re trusted by 1,600+ customers in 70+ countries, including some of the largest enterprises and governments in the world. Guided by research-led innovation and a developer-first mindset, we help every developer, security team, and enterprise build software that is risk-free by design.

Checkmarx is seeking a highly motivated and experienced Strategic Customer Success Manager (SCSM) to join our team. The SCSM will play a crucial role in helping customers achieve their desired outcomes by effectively using Checkmarx's application security solutions. This role requires a blend of technical expertise, strategic thinking, and exceptional customer engagement skills.

How will you make an impact?

• Provide expert deployment and operational guidance.
• Act as the primary technical liaison for customers.
• Collaborate with Support, Product Management, and other internal teams.
• Guide customers through onboarding and best practices.
• Monitor adoption and address hurdles to meet committed usage levels.
• Drive value-based activities to increase platform adoption and consumption.
• Design and execute Mutual Activity Plans tied to customer value and outcomes.
• Set and manage project milestones, celebrate wins, and address deviations.
• Provide insights from interactions and analytics.
• Highlight successes, challenges, and opportunities for growth.
• Build strong relationships with technical stakeholders.
• Advocate for customer needs within Checkmarx.
• Conduct training sessions on new features and provide refreshers.
• Quantify and report the impact of Checkmarx solutions.
• Provide regular value metrics to technical decision-makers.
• Identify and support expansion opportunities using success stories and ROI.
• Stay updated on Checkmarx products and cloud security trends.
• Contribute to newsletters and “what’s new” materials.
• Provide feedback on customer health signals.
• Help evolve engagement strategies based on product signals.

Requirements

What is needed to succeed?

• 5+ years of experience in Customer Success, Technical Account Management, or a similar client-facing role in the software or cybersecurity industry.
• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field
• Demonstrated success in guiding customers through onboarding, adoption, and value realization.
• Experience working with enterprise clients and managing complex technical relationships.
• Ability to analyze customer usage data and product telemetry to identify trends and risks.
• Experience with data visualization tools (e.g., Power BI, Tableau) to communicate value and insights.
• Ability to align product capabilities with customer compliance needs.
• Commitment to continuous learning in cloud security trends and emerging technologies.

Preferred Qualifications

• Proficiency with major cloud platforms (AWS, Azure, GCP), including core services related to compute, networking, and security.
• Understanding of cloud-native security architectures and tools (e.g., IAM, KMS, VPC, Security Groups).
• Strong knowledge of secure software development lifecycle (SSDLC) and DevSecOps practices.
• Hands-on experience with application security tools such as SAST, DAST, SCA, and container security.
• Familiarity with CI/CD tools and integrating security into pipelines (e.g., Jenkins, GitHub Actions, GitLab CI).
• Ability to analyze customer usage data and product telemetry to identify trends and risks.
• Experience with data visualization tools (e.g., Power BI, Tableau) to communicate value and insights
• Basic scripting skills (e.g., Python, Bash, PowerShell) for automation and data handling.
• Understanding of REST APIs and experience with API-based integrations.
• Familiarity with security standards and compliance frameworks (e.g., OWASP Top 10, NIST, ISO 27001).
• Ability to align product capabilities with customer compliance needs.
• In-depth understanding of the Checkmarx platform and its ecosystem, including integrations with cloud providers and third-party tools.

Customer Engagement & Communication

• Excellent interpersonal and communication skills, with the ability to build trust with technical and business stakeholders.
• Experience managing escalations and collaborating cross-functionally with Support, Product, and Sales teams.
• Ability to design and execute Mutual Activity Plans aligned with customer outcomes.

Training & Enablement

• Skilled in delivering user training sessions, including onboarding, feature updates, and refresher courses.
• Capable of translating complex technical concepts into accessible content for diverse audiences.

Strategic Thinking & Feedback

• An analytical mindset with the ability to identify customer health signals and recommend engagement strategy adjustments.
• Experience contributing to customer business reviews and identifying growth opportunities

What we have to offer

• Competitive salary
• Medical, dental, vision, 401(K), and additional incentives
• Culture of community and opportunity to work in a growing organization
• Room for career growth and professional development
• Training and educational opportunities

Checkmarx Inc. is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail . This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

Originally posted on Himalayas